Privacy Policy

Telemantix ("Telemantix", "we", "us", or "our") respects your privacy and is committed to protecting personal information processed through our website, applications, software platform, APIs and related services (collectively, the "Services").

Telemantix is a software-as-a-service platform providing customer relationship management, WhatsApp communication, messaging automation, campaign management, follow-up automation, reporting and related business communication services.

Operated by: Optimantix Global Pvt. Ltd., which is responsible for your personal data under this policy (the “Data Fiduciary” under India’s Digital Personal Data Protection Act, 2023).
Email: [email protected]
Website: https://telemantix.com

Account Information

• Name
• Business name
• Email address
• Phone number
• Login credentials
• Billing information
• Account and subscription information

Business and CRM Information

When customers use Telemantix to manage their business communications, they may provide:

• Contact names
• Phone numbers
• Email addresses
• Lead information
• Customer information
• Tags and custom fields
• Notes
• Conversation history
• Campaign information
• Message templates
• Follow-up schedules

Messaging Information

Where you connect a supported WhatsApp or messaging provider, we may process information necessary to provide the requested messaging functionality, including message metadata, delivery status, timestamps, recipient information and message content as permitted by the applicable integration.

Technical Information

We may automatically receive:

• IP address
• Browser type
• Device information
• Operating system
• Log information
• Usage information
• Authentication and security events
• Error and diagnostic information

Payment Information

Payments may be processed by third-party payment providers. We generally do not store complete payment-card information on our own systems.

We may use information to:

• Create and manage accounts
• Provide the Services
• Deliver and schedule messages
• Manage contacts and leads
• Run campaigns and automation
• Generate reports and analytics
• Process subscriptions and payments
• Provide customer support
• Prevent fraud and abuse
• Maintain security
• Diagnose technical problems
• Improve our Services
• Communicate service-related notices
• Comply with applicable legal obligations

We do not sell customer personal information as a business model.

If you use Telemantix to store or process information about your customers, leads or contacts, you remain responsible for ensuring that you have the appropriate legal basis, permissions and notices required to process and communicate with those individuals.

Depending on the circumstances, you may act as the data controller/business responsible for customer information, while Telemantix may act as a service provider or processor.

Telemantix may integrate with the WhatsApp Business Platform (Cloud API) provided by Meta and other third-party communication or technology providers. Your use of such integrations may also be governed by the applicable provider's terms, privacy policies and messaging policies.

Telemantix does not control third-party platforms and cannot guarantee their availability or policies. Users are responsible for obtaining the permissions and consents required to send messages to their contacts.

Where applicable, we process personal data on the basis of:

• Performance of a contract
• Legitimate interests
• Consent
• Compliance with legal obligations
• Other lawful bases permitted by applicable law

We may share information with:

• Cloud hosting providers
• Infrastructure providers
• Payment processors
• Communication and messaging providers
• Authentication providers
• Service monitoring providers
• Website analytics and advertising partners (Google, Meta) — website visitors only, and only with consent
• Customer support providers
• Professional advisers
• Government authorities where legally required

We require service providers handling personal information on our behalf to use appropriate safeguards and only process information for authorized purposes.

Because Telemantix may use cloud infrastructure and service providers operating in different countries, information may be processed outside the country in which you are located. Where required by applicable law, we will use appropriate safeguards for international transfers.

We retain information for as long as reasonably necessary to:

• Provide the Services
• Maintain business and financial records
• Meet legal obligations
• Resolve disputes
• Prevent fraud and abuse
• Enforce agreements

Workspaces without an active paid subscription in which no user has signed in for an extended period (currently about two months) are scheduled for deletion and erased after a grace period, unless someone signs in or subscribes. Tax invoices are retained for the period required by law even after an account is deleted; they contain billing details only.

Customers may request deletion of their account and applicable data, subject to legal, security and contractual requirements. See our Data Deletion Instructions for the process.

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure or destruction. No internet-based service can guarantee absolute security.

Depending on applicable law, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Request restriction of processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability
• Lodge a complaint with a competent authority

Requests may be submitted to: [email protected].

The Telemantix app uses cookies and similar browser storage only for sign-in, security and your preferences. On our website (telemantix.com) we also use analytics cookies (Google Analytics) and marketing cookies and pixels (Google Ads, Meta) — only if you consent through the cookie banner. You can withdraw consent at any time via “Cookie settings” in the website footer; withdrawing does not affect the lawfulness of processing before it. See our Cookie Policy for full details on the specific cookies we use and how to manage them.

Telemantix is intended for businesses and professional users. The Services are not directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.

We may update this Privacy Policy periodically. When material changes are made, we may provide additional notice where required by law.

In accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, complaints about the Services or the processing of your personal data can be sent to our Grievance Officer:

Grievance Officer, Telemantix
Email: [email protected] (subject: “Grievance”)
Postal address: as listed on our Contact page

We acknowledge complaints within 24 hours and aim to resolve them within 15 days of receipt.

For privacy questions, data requests or complaints:
Telemantix
Email: [email protected]
Website: https://telemantix.com