Refund & Cancellation Policy

You can cancel at any time from Billing in the app or by contacting Telemantix support. Cancelling stops all future automatic renewal charges. Paid features stay available until the end of the period you have already paid for; after that the paid CRM access ends; Billing and support remain available. Your data is not deleted because of a cancellation. If you change your mind before the period ends, you can turn auto-renewal back on from Billing.

Paid subscriptions are charged in advance and renew automatically at the end of each billing period (monthly or yearly) for the same plan and number of users, until you cancel. The renewal amount — plan price plus GST — is charged to the payment method you authorised: a card, UPI AutoPay or bank e-mandate. You authorise this once, when you first pay.

We email the billing contact before each renewal, and your bank or UPI app may also send a pre-debit notification. To avoid a renewal charge, cancel from Billing before the renewal date. If you start a paid plan during a free trial, your first charge is on the day the trial ends.

If a renewal payment fails, the payment gateway retries it and we let you know. If it still cannot be collected, paid features remain available for a short grace period, after which the paid CRM access ends; data is retained.

Subscription payments are generally non-refundable once a billing period has started, except where:

• Required by applicable law
• A refund is expressly provided under the applicable subscription offer
• Telemantix determines that a refund is appropriate because of a billing or technical error

Cancellation does not automatically create a right to a pro-rata refund for unused time.

If you believe you were charged incorrectly, contact us at [email protected]. Please include:

• Account email
• Transaction date
• Transaction amount
• Invoice or transaction reference
• Description of the issue

We will review the request and, where appropriate, correct an erroneous charge.

Meta may apply separate WhatsApp conversation charges. Such third-party charges may not be refundable by Telemantix because Telemantix does not control the third-party provider's billing policies.

If an account is suspended because of misuse, fraud, unlawful activity, policy violations or violation of third-party messaging rules, suspension does not automatically create a right to a refund. Where applicable law requires otherwise, those legal rights remain unaffected.

Where Telemantix approves a refund, the refund will normally be processed through the original payment method where technically possible. Processing times may depend on the payment provider or financial institution.

If a free trial is offered, no refund is due for a trial period because no subscription payment has been collected. If a paid subscription begins after a trial, the rules applicable to paid subscriptions will apply.

Promotional pricing, discounts and special offers may have separate refund or cancellation conditions disclosed at the time of purchase.

Telemantix may update this policy from time to time. The latest version will be published on the Telemantix website.

For cancellation or refund requests:
Telemantix
Email: [email protected]
Website: https://telemantix.com