Terms of Service

These Terms are an agreement between you (or the business you represent) and Optimantix Global Pvt. Ltd., which operates Telemantix (“Telemantix”, “we”, “us”). By creating an account, purchasing a subscription or using the Services, you agree to these Terms.

Telemantix provides software tools for customer relationship management, business messaging, WhatsApp communication, campaigns, automation, follow-ups, templates, reporting and related business operations.

Features may vary according to the subscription plan selected.

You must provide accurate and current information when creating an account. You are responsible for:

• Maintaining account security
• Protecting login credentials
• Managing authorized users
• All activity performed through your account
• Ensuring your users comply with these Terms

You must notify us promptly if you believe your account has been compromised.

Telemantix is intended primarily for legitimate business and organizational use. You may not use the Services to:

• Conduct unlawful activities
• Commit fraud
• Harass, threaten or abuse individuals
• Distribute malware
• Conduct phishing or impersonation
• Send unsolicited or unlawful communications
• Violate privacy or data-protection laws
• Infringe intellectual-property rights
• Circumvent technical restrictions
• Interfere with the operation of the Services
• Attempt unauthorized access to another account
• Resell the Services except under an authorized partner arrangement

If you use Telemantix to send WhatsApp or other messages, you are responsible for complying with the applicable messaging provider's policies. For WhatsApp Business services, this includes applicable Meta/WhatsApp Business policies, messaging rules, template requirements and consent requirements.

You must only send communications to individuals where you have the necessary permission or other lawful basis. You must honor opt-out, unsubscribe and suppression requests. You must not use Telemantix to send spam or unauthorized bulk messages.

WhatsApp may independently restrict, suspend or terminate accounts based on its own policies. Telemantix cannot guarantee that a WhatsApp Business account will remain approved or active.

You are responsible for the information you upload, import, store or process through Telemantix. You represent that you have the necessary rights, permissions and lawful basis to process such information. You must provide appropriate privacy notices to your customers and contacts where required.

Paid Services are provided according to the subscription plan selected during purchase. Subscription fees, usage charges, message charges and applicable taxes will be presented before or during purchase where reasonably possible.

Third-party messaging providers may charge separate fees that are outside Telemantix subscription fees. Paid subscriptions are charged in advance and renew automatically at the end of each billing period (monthly or yearly) for the same plan and number of users, until you cancel. The renewal fee and applicable taxes are charged to the payment method you authorised (for example a card, UPI AutoPay or bank e-mandate), and you are notified before each renewal charge. If a renewal payment cannot be collected, paid CRM access stops after the applicable grace period; Billing and support remain available. A change to a plan's price does not change the amount of an existing auto-renewal without notice to you. Plan features, limits and prices may change over time; the current details are shown on our website and in your account.

Applicable taxes, including GST or other transaction taxes, may be added to subscription charges where required by law. Customers are responsible for taxes applicable to their use of the Services unless otherwise required by law.

Telemantix may offer free plans or trials. We may modify or discontinue a free plan or trial at any time, subject to applicable contractual or legal requirements. Unless expressly stated otherwise, a trial does not create an entitlement to continued free access.

We may suspend or terminate access if:

• You materially breach these Terms
• You fail to pay applicable fees
• Your account creates a security risk
• Your use violates applicable law
• Your messaging activity violates provider policies
• Your activity threatens the Services or other users

Where reasonably possible, we may provide notice and an opportunity to correct a breach.

Inactive accounts. A workspace with no active paid subscription in which no user has signed in for an extended period (currently about two months) may be scheduled for deletion. We notify the account and allow a grace period during which signing in or subscribing cancels the deletion.

You may cancel your subscription through the available account or billing controls or by contacting support. Cancelling stops all future automatic renewal charges; you keep access until the end of the period already paid for. Unless a specific refund right applies, cancellation does not automatically create a right to reimbursement for the unused portion of a paid billing period.

Additional rules are described in our Refund & Cancellation Policy.

Telemantix and its software, designs, trademarks, documentation and technology are owned by or licensed to Telemantix and are protected by applicable intellectual-property laws. You receive a limited, non-exclusive, non-transferable right to use the Services during your subscription. You retain ownership of your Customer Data.

If you voluntarily provide suggestions, ideas or feedback regarding the Services, you grant Telemantix the right to use such feedback to improve its products without obligation to compensate you, provided that doing so does not disclose your confidential information.

The Services may integrate with third-party products including the WhatsApp Business Platform (Cloud API) provided by Meta, Meta lead ads, Google Ads, lead portals, payment providers and other services you choose to connect. Third-party services are subject to their own terms. Telemantix is not responsible for third-party outages, policy changes, pricing changes or account restrictions.

We aim to provide reliable Services but do not guarantee uninterrupted or error-free operation. Maintenance, upgrades, third-party failures, internet outages, provider restrictions and circumstances outside our reasonable control may affect availability.

To the maximum extent permitted by applicable law, the Services are provided on an "as available" and "as is" basis. Telemantix does not guarantee that the Services will achieve a particular sales, marketing or business result.

To the maximum extent permitted by law, Telemantix will not be liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, business opportunities or goodwill arising from use of the Services.

To the maximum extent permitted by law, Telemantix's aggregate liability relating to the Services will be limited to the fees paid by you to Telemantix for the Services during the applicable period preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded.

You agree to defend and indemnify Telemantix against claims, losses, damages and expenses arising from:

• Your unlawful use of the Services
• Your violation of these Terms
• Your violation of third-party rights
• Your unauthorized or unlawful messaging
• Your Customer Data or communications

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect confidential information and will not disclose it except as necessary to provide the Services, comply with law or otherwise as permitted by the applicable agreement.

These Terms will be governed by the laws of India, unless a separate written agreement provides otherwise.

Jurisdiction: Courts having jurisdiction over Gautam Buddh Nagar, Uttar Pradesh, India shall have exclusive jurisdiction over any disputes arising from these Terms.

We may modify these Terms from time to time. Material changes will be communicated where required. Continued use of the Services after the effective date of updated Terms constitutes acceptance where legally permitted.

In accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, complaints about the Services or the processing of your personal data can be sent to our Grievance Officer:

Grievance Officer, Telemantix
Email: [email protected] (subject: “Grievance”)
Postal address: as listed on our Contact page

We acknowledge complaints within 24 hours and aim to resolve them within 15 days of receipt.

For questions regarding these Terms:
Telemantix
Email: [email protected]
Website: https://telemantix.com