Cancel your subscription
1
Open Billing (admins and roles with the billing permission).
2
Choose Cancel plan (stop auto-renewal) and confirm.
Once the gateway confirms cancellation, future automatic renewal payments stop. If confirmation is pending, Billing shows that status and retries. You keep everything your plan includes until the end of the period you've already paid for.
What happens next
Until the period endsNothing changes — full access for everyone.
After the period endsPaid CRM access ends. Data is retained; Billing and support remain available.
Changed your mind?Before the period ends, choose Turn auto-renewal back on in Billing. Nothing is charged until the period you have paid for ends.
Coming backUpgrade again at any time from Billing — subscription access resumes after verified payment.
Refunds
Refunds follow our Refund & cancellation policy. To request one, raise a Support Ticket from the app with your invoice number. Approved refunds go back to the original payment method.
Closing your workspace completely
If you want your workspace and its data deleted, see Your data: export, retention and deletion. Export anything you need first — deletion can't be undone.
Note: Tax invoices are kept after deletion because GST law requires it; they contain only billing details, not your leads or conversations.
Still stuck?
WhatsApp us on +91 99103 43016 or raise a ticket from Support Tickets inside the app.
Related guides
Choosing and changing your planHow plans, trials, upgrades and downgrades work, and where to see exactly what your plan includes.Payments and receiptsPaying securely, what happens if a payment fails, and the receipts we send.GST and tax invoicesHow GST is charged, adding your GSTIN and billing address, and downloading tax invoices.