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Security and two-factor sign-in

Everything in Security keeps your customers' data safe — most of it takes one minute to set up.

Who can do this: Everyone (policy and audit log: admins)Last updated: 29 September 2026

Two-factor sign-in (2FA)

1
Open Security → Two-factor authentication and click to set it up.
2
Scan the QR code with an authenticator app — Google Authenticator, Microsoft Authenticator, Authy or 1Password.
3
Enter the 6-digit code to confirm, then save your backup codes somewhere safe. Each backup code works once, if you lose your phone.

From then on, signing in — with a password or with Google — also asks for the current code.

Note: Lost your phone and your backup codes? A workspace admin can reset your 2FA from the Users page.

Signed-in devices

Signed-in devices lists every browser signed in to your account, with device, location (IP) and last activity. Sign out any one of them — or all others — instantly. Changing your password also signs out your other devices.

Sign-in activity and lockout

Sign-in activity shows successful and failed sign-ins with time, device and IP. After repeated wrong passwords or codes, the account is locked for a short time to stop password guessing — wait and try again, or reset your password.

Workspace policy (admins)

Require 2FAEveryone must set up two-factor sign-in before they can use the workspace. Turn it on after enrolling yourself.
Sign someone out everywhereFrom Users — for a lost laptop or a suspicious sign-in.

Audit log (admins)

Security → Audit log records important changes in plain language: invites accepted, users created, deactivated or reactivated, role changes and ownership transfers, passwords changed, devices signed out, and stored integration credentials added or removed. Whether your plan includes the audit log is shown in Billing.

Your data

  • All traffic uses HTTPS. Integration credentials, mailbox passwords and 2FA secrets are stored encrypted.
  • WhatsApp runs only on the official WhatsApp Business Platform.
  • You can export your leads at any time (Import/Export) and ask for your data to be deleted — see our data deletion and privacy policies.

Still stuck?

WhatsApp us on +91 99103 43016 or raise a ticket from Support Tickets inside the app.

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